
Service Process
Food Machinery Ordering & After-Sales Service Process
The senior customer service team
From product selection and quotation to payment, shipping, and after-sales support, Jyu Fong provides a clear purchasing process for international buyers of commercial food machinery.
Our team can help you identify suitable machine models based on your application and provide support throughout the ordering and after-sales process.
How to Order Commercial Food Machinery from Jyu Fong.

Step 1: Submit Your Inquiry
Submit your inquiry through our inquiry form, email, or phone. Please let us know which machine or product you are interested in.
Step 2: Discuss Your Requirements
Our team will review your requirements and recommend suitable machine models based on your application, required capacity, destination, and other purchasing needs.
Step 3: Receive a Quotation
We will provide a quotation based on the selected model, quantity, specifications, shipping requirements, and other confirmed conditions.
Step 4: Confirm the Order and Payment
Once the quotation is confirmed, we will provide the bank information required for payment.
Payment terms and related details will follow the confirmed quotation.
Step 5: Product Preparation
Lead time varies depending on the product model, antity, stock availability, voltage or specification requirements, and order conditions. The confirmed lead time will be stated in the quotation.
Step6: Shipping Arrangement
Shipping method will be arranged based on order quantity, destination, and customer requirements. Air or sea freight may be considered depending on the order.
Step 7: Receive Your Goods
After receiving the shipment, please inspect the products and packaging. If you have any questions or find any issues, contact our team and provide relevant photos or videos for further assistance.
After-service process
Our team has fruitful experience on machines. For after-sales service, if you encounter any problems, please reach us by email, or call us during working hours: 886-4-22116175. You can also join our official LINE account: @jeb8501c. Please tell us your problems with photos or videos to assist our technicians to understand the situation, and we will troubleshoot online.

Step 1: Reach us by Email, LINE or Phone call
Please leave your message on the inquiring sheets, and we will reach you as soon as possible.
Step 2: Understand your problems
Please show us your problems with photos or videos will be better.
Step 3-1: Trouble-shooting online through videos and photos
We will make videos or photos to help customers solving the problem.
Step 3-2: Hauling back service
If customers cannot solve the problems by themselves, we will consider hauling back service.
There will have an extra fee for shipping and maintenance. We will discuss and make a quotation first.
Step 4: Maintenance Completed
Through steps 3-1 and 3-2, we finish the after service process.
If you still cannot solve the problem, we will talk about the haul back service, replacement or return. This way may have other fees, so we will make a quotation for you first. Jyu Fong Machinery Co., LTD. reserves the right to modify and explain all the terms.