Service Process

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Commercial Food Machine Supply For 50 Years | Fujimarca

Located in Taiwan, JYU FONG MACHINERY CO., LTD., since 1968, is a commercial food machine supplier and manufacturer in food machinery industry. Major food machine, including ice shaver, Kumquat, lemon & ginger crusher, electric meat grinder, wheatgrass masticating juicer, soybean grinding and separating machine, mixer, noodle making machine and squid rolling machine.

Commercial food machine with ergonomic design, CE certified motors, Japanese stainless steel blades, and designed brass plates. Fujimarca's has a team of eliltes with over 70% of member who have more than 18 years' practical experience, and who provide technical troubleshooting and resolve difficulties in a timely manner.

Fujimarca has been offering customers high-quality commercial food machines, both with advanced technology and 50 years of experience, Fujimarca ensures each customer's demands are met.

Service Process

How to place an order

Stands with you and run the business boomingly
Stands with you and run the business boomingly
The senior customer service team

Team members of Jyu Fong Machinery will provide you with professional purchasing suggestions to help you find suitable models. One of our advantages is to bring you immediate after-sales service. After you receive the product, if you have any questions, please contact us through email or phone call.

Please refer to the following steps of ordering process
Ordering Process

Step 1: Inquiry by email or phone call
Please leave your message on the inquiring sheets, and we will reach you as soon as possible.

Step 2: Receive & discuss your needs
After receiving the inquiry, we will discuss about customers’ needs and recommend the suitable models.

Step 3: Quotation & Confirmation
According to our discussion, we will make you a quotation. After the customers confirm by email, we will bring you the bank information for paying.

Step 4: Place the order & Pay
We only accept bank transfer (T/T) for payment.
Once we receive the payment, we will start to arrange the products.

Step 5: Product Arrangement
It takes us at least 3 workdays to arrange the products. It will be different from every quotation.

Step6: Delivery
We bring you the tracking number and the related documents of shipping after we deliver.

Step 7: Receiving the Goods
Please check the condition of goods after you receive the products asap. If there has any problem, please contact us.

After-service process

Our team has fruitful experience on machines. For after-sales service, if you encounter any problems, please reach us by email, or call us during working hours: 886-4-22116175. You can also join our official LINE account: @jeb8501c. Please tell us your problems with photos or videos to assist our technicians to understand the situation, and we will troubleshoot online.
After-sales Service of Jyu Fong

Step 1: Reach us by Email, LINE or Phone call
Please leave your message on the inquiring sheets, and we will reach you as soon as possible.

Step 2: Understand your problems
Please show us your problems with photos or videos will be better.

Step 3-1: Trouble-shooting online through videos and photos
We will make videos or photos to help customers solving the problem.

Step 3-2: Hauling back service
If customers cannot solve the problems by themselves, we will consider hauling back service.
There will have an extra fee for shipping and maintenance. We will discuss and make a quotation first.

Step 4: Maintenance Completed
Through steps 3-1 and 3-2, we finish the after service process.

If you still cannot solve the problem, we will talk about the haul back service, replacement or return. This way may have other fees, so we will make a quotation for you first. Jyu Fong Machinery Co., LTD. reserves the right to modify and explain all the terms.